Question 1

General Questions

Accepted Answer

1. What materials do you use to make your earrings?
Our earrings are handcrafted using high-quality polymer clay, hypoallergenic hardware and tarnish-free earring posts to ensure comfort and durability.
2. Are your earrings lightweight?
Yes! Polymer clay earrings are incredibly lightweight, making them comfortable for all-day wear.
3. Are the earrings waterproof?
Polymer clay is water-resistant but not waterproof. We recommend avoiding prolonged contact with water to maintain the longevity of your earrings.
4. Do you take custom orders?
we do not take custom orders. 
5. How do I care for my earrings?
To keep your earrings looking their best:
 • Avoid contact with water, perfumes, and lotions.
 • Please do not bend the earrings.
 • Be gentle when inserting or removing earrings from your earlobes.
 • Store them in a cool, dry place.
 • Clean gently with a soft, damp cloth if needed.
 • We also provide a cotton pouch with your order, perfect for storing your jewelry safely when not in use.

Question 2

Shipping and Orders

Accepted Answer

6. How long does it take to process my order?
Since our earrings are handmade in small batches, it takes 7-10 days to process and ship your order.
7. Do you offer international shipping?
Yes, For international shipping inquiries, feel free to contact us on Instagram or via email.
8. How will my earrings be packaged?
Each pair of earrings is carefully wrapped in soft tissue paper to protect them, and is placed in a cotton pouch, perfect for storing your jewelry safely when not in use. To add an extra special touch, your earrings come in a charming, eco-friendly box with cute, hand-picked cards, a freebie sticker, and a pair of free studs as a token of appreciation on orders over a certain amount. Every detail is thoughtfully curated to make your unboxing experience delightful and memorable.
9. Can I track my order?
Yes, you will receive a tracking number once your order is shipped.

Question 3

Products and Collections

Accepted Answer

14. Are all your designs limited edition?
Yes, most of our collections are made in small batches and limited edition to ensure exclusivity and uniqueness.
15. How often do you launch new collections?
We launch a new collection on the 1st of every month, each inspired by a unique color or theme.

Question 4

Gift Options

Accepted Answer

12. Can I send earrings as a gift?
Absolutely! We offer a gift wrap option with a handwritten message. Simply add the gift wrap product to your cart from the home page, and we'll ensure your gift is beautifully packaged and heartfelt!
13. Do you have a birthday gift section?
Yes! Check out our Birthday Gifts section for earrings designed to make someone’s special day unforgettable.

FAQ

Are you on the list?
Join us for early access to new launches and exclusive member discounts.