At Tales of Handmade, every piece is handmade with care, and small variations are a natural part of the handmade process.

 

Returns

Because our products are handmade and made in small quantities, we generally do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

Please make sure you check the product details, photographs, dimensions, and other information before placing your order. If you have any questions about a product, you are always welcome to contact us before ordering.

 

Damaged or Incorrect Items

As each piece is handmade in small batches, all purchases are final. We’re unable to accept returns or exchanges or offer refunds.

If your order arrives damaged or you receive an item different from what you ordered, please contact us within 24 hours of delivery at talesofhandmade@gmail.com.

Please include:

• Your order number

• Clear photographs of the item and packaging

• A brief description of the issue

We will review the information and get back to you regarding the issue.

Please keep the original packaging until the matter has been reviewed, as photographs of the packaging may be required.

 

Lost or Missing Orders

Once your order has been dispatched, it is handled by the shipping carrier. Tales of Handmade cannot take responsibility for packages that are lost, delayed, or undelivered after dispatch. However, we’re always happy to help you check the tracking details and provide any information available to us. Please note that we’re unable to offer refunds or replacements for packages that are lost or undelivered after dispatch.

 

International Orders

International customers are responsible for providing a complete and accurate delivery address, including postal/ZIP code and an active phone number where required.

International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Customs processing may also affect delivery times.

​

Order Cancellations

Once an order has been placed and payment has been completed, it cannot be cancelled, modified, or refunded.

Please review your order details carefully, including the products, quantities, and delivery address, before completing your purchase.

​

Refunds

If a refund is approved, it will be processed through the original payment method where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is due to an error on our part.

​

Contact

For questions regarding returns, refunds, damaged items, or your order, please contact:

Email: talesofhandmade@gmail.com